Warranty
Purple Granite Ltd Warranty
Purple Granite Ltd guarantees the registered owner of the installed product against any manufacturing defects for a minimum of 10 YEARS from the date of purchase. Please keep your proof of purchase.
What the Warranty Covers:
- This warranty is limited to the purchaser of Purple Granite Ltd's surfaces and covers manufacturing defects under normal use and service.
- Purple Granite Ltd will replace or repair any defective product under the terms and conditions contained herein, with the same characteristics (colour, thickness, etc.) as those of the product purchased by the customer.
Conditions of Warranty:
- This warranty is conditional upon the strict observance by the consumer of the instructions for use and maintenance issued by Purple Granite Ltd prior to installation.
What the Warranty Does Not Cover:
- Any damage caused directly or indirectly by third parties not related to Purple Granite Ltd.
- Impact damages, misuse, or inappropriate chemical treatment.
- Damage resulting from improper use, including but not limited to:
- Use of the product for purposes other than those intended.
- Use of the product in non-compliance with applicable technical or safety standards.
- Failure to follow user and maintenance guidance.
- Damage or injury caused by force majeure events, job site conditions, architectural and engineering design flaws, structural movement, acts of vandalism, accidents, natural disasters, interactions with other products, or any other cause beyond Purple Granite Ltd's control.
- Variations in colour, tone, shade, particle structure, or gloss level due to natural changes over time.
- Cracks or chipping resulting from improper use, excessive weight, direct application of heat, or impact.
- Consequential or incidental damage, loss, or expense other than the product itself, including damage to other products or installations, or additional repairs on plumbing, electrical, or masonry work.
- Damage from continuous or intensive use, especially in commercial or common areas.
- Differences between samples or photographs and the actual product purchased.
- Products not paid for in full.
- Commercial use of Purple Granite Ltd products.
Joints:
- Joints are warranted for 3 months from the date of installation. If joints fail, a repair kit will be offered free of charge, or repairs will be made free of charge when convenient for Purple Granite Ltd.
Warranty Claim Process:
- If a Purple Granite Ltd product is found to have a defect within the warranty terms, Purple Granite Ltd will, after verification, replace or repair the material.
- If repair is not possible, the product will be replaced with one of identical characteristics, or if unavailable, a similar product at a similar price point.
Exclusions:
- The warranty excludes all marble products.
- This warranty is non-transferable and applies only to the original purchaser.
Dispute Resolution:
- Any disputes arising from this warranty will be resolved through arbitration or mediation in accordance with applicable laws.
Contact Information:
- For warranty claims, please contact Purple Granite Ltd at aftercare@purplegranite.co.uk providing proof of purchase and details of the defect.
Purple Granite Ltd guarantees the registered owner of the installed product against any manufacturing defects for a minimum of 10 YEARS from the date of purchase. Please keep your proof of purchase.
What the Warranty Covers:
- This warranty is limited to the purchaser of Purple Granite Ltd's surfaces and covers manufacturing defects under normal use and service.
- Purple Granite Ltd will replace or repair any defective product under the terms and conditions contained herein, with the same characteristics (colour, thickness, etc.) as those of the product purchased by the customer.
Conditions of Warranty:
- This warranty is conditional upon the strict observance by the consumer of the instructions for use and maintenance issued by Purple Granite Ltd prior to installation.
What the Warranty Does Not Cover:
- Any damage caused directly or indirectly by third parties not related to Purple Granite Ltd.
- Impact damages, misuse, or inappropriate chemical treatment.
- Damage resulting from improper use, including but not limited to:
- Use of the product for purposes other than those intended.
- Use of the product in non-compliance with applicable technical or safety standards.
- Failure to follow user and maintenance guidance.
- Damage or injury caused by force majeure events, job site conditions, architectural and engineering design flaws, structural movement, acts of vandalism, accidents, natural disasters, interactions with other products, or any other cause beyond Purple Granite Ltd's control.
- Variations in colour, tone, shade, particle structure, or gloss level due to natural changes over time.
- Cracks or chipping resulting from improper use, excessive weight, direct application of heat, or impact.
- Consequential or incidental damage, loss, or expense other than the product itself, including damage to other products or installations, or additional repairs on plumbing, electrical, or masonry work.
- Damage from continuous or intensive use, especially in commercial or common areas.
- Differences between samples or photographs and the actual product purchased.
- Products not paid for in full.
- Commercial use of Purple Granite Ltd products.
Joints:
- Joints are warranted for 3 months from the date of installation. If joints fail, a repair kit will be offered free of charge, or repairs will be made free of charge when convenient for Purple Granite Ltd.
Warranty Claim Process:
- If a Purple Granite Ltd product is found to have a defect within the warranty terms, Purple Granite Ltd will, after verification, replace or repair the material.
- If repair is not possible, the product will be replaced with one of identical characteristics, or if unavailable, a similar product at a similar price point.
Exclusions:
- The warranty excludes all marble products.
- This warranty is non-transferable and applies only to the original purchaser.
Dispute Resolution:
- Any disputes arising from this warranty will be resolved through arbitration or mediation in accordance with applicable laws.
Contact Information:
- For warranty claims, please contact Purple Granite Ltd at aftercare@purplegranite.co.uk providing proof of purchase and details of the defect.